Our commitment to transparency in billing and access.
Every OnePrep account includes a 10-day trial. This trial is designed to give you a comprehensive understanding of our Agentic AI Tutoring, Logic Gap Analysis, and Personalized Mission structures.
We encourage all users to fully utilize this 10-day window to evaluate the platform's suitability for their GMAT preparation before making a purchase.
Post-Purchase Refunds: Once a premium plan is purchased, it is considered final and non-refundable. As our 10-day trial offers complete access to evaluate value, we do not provide refunds after a voluntary upgrade, regardless of usage (including the AI Diagnostic).
Technical Billing Errors: In the event of a documented technical discrepancy (e.g., accidental double billing for the same period), we will issue a full refund for the duplicate transaction. Such errors must be reported to info@oneprep.in within 48 hours.
Processing Time: Verified technical refunds are processed via our payment partners and typically reflect in your original payment method within 5–7 business days.
One-Time Payment: Every OnePrep plan is a single, one-time payment for a fixed access period (for example 1, 3 or 6 months, depending on the plan). Plans do not renew automatically, and you will never be charged again unless you choose to buy another plan.
Access Period: Premium access starts as soon as your payment is confirmed and stays active until the end of your plan's period. When it ends, your account simply returns to free access — there is nothing to cancel.
Upgrades: If you buy a higher plan while another plan is active, the new plan starts on the day of purchase and replaces the current one. Unused days of the earlier plan are not carried over or refunded. A lower plan can't be bought while a higher one is active.
Coupons & Offers: Discounts are applied at checkout before you pay. Purchases made with a coupon or offer follow the same refund terms as any other purchase.
To respect your study continuity, OnePrep retains your Student State (performance metrics and Logic Gap telemetry) for 120 days following the expiration of your subscription.
After this 120-day period, if the account remains inactive, your progress data will be permanently deleted or moved to long-term cold storage. You may request immediate deletion of your progress data at any time by contacting support.
For any questions regarding your billing or subscription status, please contact our support team at info@oneprep.in.